Opening a Support ticket is really easy, here’s a guide to help you out:
Step 1: Log into your client area and click on Open ticket (which is located at the top)
Step 2: You are required to choose the appropriate department to submit the ticket depending on the issue you are facing. We have four departments namely: General Enquiries, Sales Department, Billing Department, Support Department (let’s use the support for this example).
Step 3: Click on the Support Department, then fill the fields appropriately including Name, Email address (these two are automatically filled), the subject, related service (if the issue involves any of our products/services which you have purchase, you should click on it in the drop-down menu), priority (you can change priority to ‘high’ or ‘low’ depending on the urgency of the issue at hand, message (this carries the details of the issue/problem, anything to help us understand the issue better)
Step 4: Attach files if need be, perhaps a screenshot of an error report, you can add more files by using the ‘add more’ button.
Step 5: Hit the ‘submit’ button
Our support team to the rescue!
However, if you’re not yet our client and you wish to perhaps inquire about our products, visit our site via this link: https://dashboard.ruachost.com/
Scroll down and click on the ‘Get Support’ tab by your right then follow step 2 to 5 (NOTE: Your name and email address fields would be blank so, you would have to fill them up yourself)
